Dr. Louis A. Genello
Dentist October 30th, 2013 When my Rolex stopped ticking after 30 years of everyday use, I was hard pressed to find a reputable repairman. All the research was indicating that I needed to send it back to one of the 3 Rolex dealers in the U.S. to be sure that it was professionally repaired. This could have been done, but not without exorbitant costs and a several month wait. After browsing the internet, I happened to read several testimonials about Jeffery Harris the "Rolex Doctor". I was skeptical at first of internet scams, but felt that I had nothing to lose by calling him. Well I called and left a message, Jeff called back within 10 minutes. After several minutes of conversation, I just had a gut feeling that this guy is very knowledgeable and was the real deal. I decided to send him my watch and the rest is history. I could not believe the prompt attention & multiple phone calls regarding every facet of the incoming condition, service needed and estimated turn around time. Jeff initially quoted me a price, which I felt was extremely fair and he stuck to it even though additional work and cleanings were necessary. I received my watch back and not only did it look better than new, but it performed flawlessly. There is no doubt that Jeff is a perfectionist and takes considerable pride in his trade, a rarity in today's hurried world. Give his guy a shot, you won't be sorry!